Class Cancellations, Late Arrivals, and "No Show" Policy
Classes are available to reserve 2 weeks prior to class. This is done on a revolving basis (ex: Monday Body Pump 6pm class is available to reserve 7 days prior at 6pm). Reservations are on a first come, first serve basis.
Please be respectful of class reservations and do not 'hold' a spot until last minute, or make multiple reservations back to back. Studio 317 Fitness & Cycling has limited space, therefore to ensure as many clients can participate in each class, we adhere to the following class cancellation, late arrival, and "no show" policy:
12 hours for ALL Classes
Clients may cancel their reservation 12 hours or more before the class start time without penalty for classes. . Cancelling under this 12 hour window may record the class reservation as a "No Show & Charge" and a $10 fee will be assessed to a client account for a late cancellation.
Late cancellations will be recorded as a "No Show & Charge" and a $10 fee will be assessed to a client account for a late cancellation.
Cancellations may be done in person or by calling/texting the studio at 317-883-7644. If a client reaches our phone voicemail, then her/his message should include her/his first & last name clearly stated, date, and class time they wish to cancel.
We understand things happen and really do not want to charge you for missing, so please let us know if there is an emergency and we will do our best to work with you. However, we do appreciate and respect our instructors' time and effort planning your workouts as well as respect for other clients participation in classes.
The purpose of the Cancellation, Late, and "No Show" policy is to ensure everyone can participate in class. We appreciate your support in this goal and making Studio 317 Fitness & Cycling an intimate fitness experience.