RESERVATION &

Cancellation Policy

Class Cancellations, Late Arrivals, and "No Show" Policy

Classes are available to reserve 1 week prior to class. This is done on a revolving basis (ex: Monday Body Pump 6pm class is available to reserve 7 days prior at 6pm). Reservations are on a first come, first serve basis.

Studio 317 Fitness & Cycling has limited space, therefore to ensure as many clients can participate in each class, we adhere to the following class cancellation, late arrival, and "no show" policy: 

12 hours for WEEKDAY CLASSES

24 hours for WEEKEND CLASSES 

Clients may cancel their reservation 12 hours or more before the class start time without penalty for weekday classes. A 24 hour notice is required for weekend classes. Cancelling under this 12 or 24 hour window will record the class reservation as a "No Show & Charge" and a $16 fee will be assessed to a client account for a late cancellation.

Late cancellations will be recorded as a "No Show & Charge" and a $16 fee will be assessed to a client account for a late cancellation.

 

Cancellations may be done in person, through the Studio 317 Fitness & Cycling online account system, by email or by calling the studio at 317-883-7644. If a client reaches our phone voicemail, then her/his message should include her/his first & last name clearly stated, date, and class time they wish to cancel. 

We understand things happen and really do not want to charge you for missing, so please let us know if there is an emergency and we will do our best to work with you. However, we do appreciate and respect our instructors' time and effort planning their schedule and playlist. Please help us continue to offer great regular classes. 

 

The purpose of the Cancellation, Late, and "No Show" policy is to ensure everyone can participate in class. We appreciate your support in this goal and making Studio 317 Fitness & Cycling an intimate fitness experience.